To order a bespoke pet portrait, first choose your preferred portrait style and size from our collection. Then, upload a high-quality photo of your pet and provide any specific instructions or personalisation you may have. Complete the checkout process, and our artists will start working on your one-of-a-kind creation.

For optimal results, please submit a clear, high-resolution photo of your pet taken in good lighting. Ensure that their face is visible, unobstructed, and facing forward, as this helps our artists accurately capture their unique features and personality.

Our talented artists usually take a few days to create the hand-drawn digital file of your pet's portrait. Once the artwork is finished, we will send you a digital proof for approval. Printing and shipping may take an additional 7-10 business days. Please note that these timeframes are approximate and may vary depending on the complexity of your portrait and our current workload. Holiday times may take longer.

Your satisfaction is our top priority, and we want to ensure that you're thrilled with your pet's portrait. If you're not entirely happy with the initial digital proof, please let us know, and our artists will make the necessary adjustments. We offer unlimited revisions at no additional cost.

Yes! We're pleased to offer international shipping to our customers.

We take great care in packaging and shipping our portraits to ensure they arrive in perfect condition. However, if your portrait arrives damaged, please contact us immediately with photos of the damage, and we'll help you resolve the issue.

We understand that circumstances may change, and we'll do our best to accommodate any order modifications or cancellations. Please contact us as soon as possible if you need to make changes to your order. Due to the personalised nature of our portraits, if our artists have already started working on your portrait, we may be unable to offer a refund. However, we're always happy to help in some other way to ensure your satisfaction.

We provide both digital and printed options for your pet portrait. You can choose to receive a high-resolution digital file, a printed portrait, or both, depending on your preference.

To keep your printed pet portrait looking its best, we recommend displaying it in a location free from direct sunlight and excessive humidity. If needed, you can gently clean the surface with a soft, dry cloth to remove dust.

Once our artists have completed your digital pet portrait or prepared the proof for physical items, we will send it directly to the email address you provided during the ordering process. You'll receive an email containing a high-resolution digital file or a proof for your review and approval. Please ensure that you provide a valid email address and check your inbox, as well as your spam or promotions folders, to ensure you don't miss any correspondence from us. Our team is committed to keeping you informed and ensuring a smooth, enjoyable experience throughout the entire process.

We understand how important your pet's portrait is to you, and we strive to ensure a smooth delivery process. If your order hasn't arrived within the estimated timeframe or is incomplete, please reach out to our friendly customer support team through our Contact Us page as soon as possible. Provide your order number and any relevant details, and we'll work diligently to investigate the issue and find a suitable solution. Your satisfaction is our top priority, and we'll do our best to resolve any concerns and ensure you receive your complete pet portrait order in a timely manner.